At Pheallit.co.uk, we value our customers' satisfaction and aim to provide an exceptional shopping experience for all your wig needs. We understand that circumstances may require returns, and we're here to assist you in the process. To ensure a smooth return experience, please read through our return policy guidelines outlined below:

 

Contact Us:

For any return inquiries or assistance, please contact our customer service team via e-mail at info@pheallit.co.uk. We take pride in our prompt customer service, and you can expect a response within 24 hours. Our team is dedicated to helping you with any concerns you may have.

 

Return Approval Process:

Before initiating a return, we kindly request that all customers first seek approval from our customer service team. Please provide your order number when contacting us, as it helps us process your request efficiently. Once approved, our team will guide you through the return process and provide instructions and a return address for you to send back the item.

 

Return Conditions:

To be eligible for a return, all items must be in their original, factory condition, which means they should be unaltered, unworn, undamaged, and attached with the original packaging. As part of our commitment to quality, we do not sell refurbished or previously owned products. Additionally, it's essential to ensure that the wig is intact, and the lace has not been cut to qualify for a return.

​

Refund or Exchange Process:

Upon receiving the returned item and conducting a thorough inspection to ensure it meets the specified conditions, we will proceed with the refund process. The refund will be issued to the previous payment account used during the purchase. If you prefer an exchange for another item, please inform us in your return email, and once we receive the returned item, we will arrange the shipping of your new item accordingly.

 

Return Period:

We understand that sometimes your purchase may not fully meet your expectations. Therefore, we offer a (30) day return period. You have up to 30 days from the date of receiving your hair to request a refund or exchange.

 

Note:

Please be aware that any items returned that do not meet the specified conditions or fall outside the (30) day return period may not be eligible for a refund or exchange. In such cases, we will contact you to discuss the available options.

 

At Pheallit.co.uk, we are committed to providing you with high-quality products and excellent customer service. If you have any questions or concerns regarding our return policy or need assistance with the return process, please don't hesitate to reach out to our customer service team. We are here to ensure your satisfaction!